- Owner
-
Platypuscrystals (0)
- United Kingdom, London
- Member Since
- 25.07.2024
Platypus Crystals
We strive to deliver your order as quickly as possible. Delivery times may vary depending on the availability of products, your location, and other factors. Please note that delivery times are estimates only and we cannot guarantee that your order will arrive within a specified time frame. If you do not receive your order within a delivery time of 15 working days, please contact us so that we can investigate the issue. Orders will be shipped to the address you provide during checkout. Please ensure that the delivery address is accurate and complete. We are unable to be responsible for incorrect or undeliverable addresses.
We deliver to customers within the UK, Please note that we cannot ship to a PO Box address. Standard delivery to Mainland UK is £4.99, apart from Scottish Highlands. Please email us at platypuscrystals@platypuscrystals.co.uk with details of your order, to be invoiced directly including delivery charge, for Scottish Highlands & Isles, Channel Islands, Scilly Isles and Northern Ireland, so we can ensure that you are charged appropriately for postage. We reserve the right to charge an additional delivery fee for large, bulky or heavy packages to any UK location or alternatively you have the option to cancel your order and receive a refund rather than pay the excess fee. We also reserve the right to cancel any order and issue a refund at our discretion. In the event that an item is out of stock, we will inform you and provide an estimated restocking date or offer a refund.
If you are not happy with your purchase, then please contact us asap. We would like you to shop with confidence with our service knowing that we will work with you towards resolving any issues. If you wish to return a purchase, please contact us within 14 days of receipt for the return address and return it within 14 days of us confirming your return details. Please make sure you include details of your name, address and item in the letter/package with the purchase. If the item is still in new undamaged condition, then you will be issued with a full refund, but you will need to cover the cost of the return postage.