Frequently Asked Questions

Please have a look through our most frequently asked questions as you may find what you are looking for. If not, you are more than welcome to contact us. We do our best to respond within a few hours!

Is it FREE to sign up?

No, it costs £5.95 to join the site whether you are a buyer or seller. To be able to sell, there will be a £25 verification fee and for that you get a FREE shop up to 25 items and a subsidised shop rental of £10 per month for an unlimited amount of items. These charges keep us totally exclusive and completely free of fraud!

Why do I need to pay to become Verified to buy or sell?

The £5.95 joining fee is to verify you as a user. We have never had a case of fraud and we work hard to make sure we never will. We have introduced the £25 seller verification fee to increase the number of serious sellers, and again, to keep the site free of fraud. Fraudsters don't like to pay. Whenever anything is free, the service can be abused, which is why we have put these measures in place to help make this community a better and safer place.

Do I get my Verification fee back?

No, it goes into a pot to help us pay for and run the site. This is both the £5.95 joining fee and the £25 seller verification fee.

This allows us to pay wages, run the site and guarantee you a safe trading platform and should a problem ever arise, we have the funds to pay for it.

What is CyberCash?

CyberCash is our in-house payment method. It is a site-credit based system in which you exchange actual cash for CyberCash via a Credit/Debit card.
The reason why we have built a payment system within the site is simple:

No Processing or Transaction Fee's
We do not charge additional feels to send to other users, nor do we charge additional fees to process these payments. As a buyer, you pay what is advertised. As a seller, you pay the relevent listing fees as displayed here - Simple!

What does it cost to list an item?

Nothing! You don't pay to list an item. You don't pay extra for photos, nor do you pay extra to accept offers or even to have your own Online Shop (up to 25 items)!
For more information on our pricing, please click here.

Are you cheaper than eBay?

Yes we are! No matter what the price you sell your item for, we ask for a maximum 7% as a Final Transaction Fee.
eBay charge a whopping 10% (and in some cases more) on top of other listing fees - That is insane!
For more information on our pricing, please click here.

Do I need to have a Shop to list items?

No you don't. Some users like to have their own shop which they can advertise and market to their own customers as their Ecommerce store. However, some prefer to list on the marketplace as normal. You can sell items at ChangeChecker.com no matter your preference.

The benefit to having your own shop is the ability to have your own custom website address redirecting users. For example: https://changechecker.com/store/"your username here"

This feature is included with all shop subscriptions including the FREE option. It is there to help you advertise using marketing and promotional material and make it easy for your customers.

We have very simple pricing if you were looking to have your own shop. For up to 25 products, it is FREE!
For more information on our pricing, please click here.

How do I pay for items?

As a buyer, it's really simple! We have an in-house payment system called 'CyberCash'. When you complete checkout, select the option for 'CyberCash' and the amount will automatically taken from your account and sent directly to the seller's account. Really simple!

Please note, when you purchase goods, you must have the amount in your account to be able to proceed with the purchase. This measure is to eliminate the time-wasters from making purchases and not completing payment. To top up your account is really easy, you can do so 1 of 2 ways:

1) When you purchase a product, it will prompt you that you do not have enough in your wallet. Click the button to top up via Credit or Debit card. When successful, just head back to checkout to complete your purchase!

2) Or you can top up your account by visiting your Members Dashboard. There is box to put in the amount you wish to top up, then click on 'Credit Account' to be redirected to enter your credit/debit card details. And that's it!

As a seller, how do I get paid?

We have made it even more simple! At ChangeChecker, we have our in-house payment option called CyberCash.

CyberCash is a form of in-house credit that can be used to pay for goods as well as pay for fee's. As a seller, you can request to withdraw your CyberCash to your bank account (minimum withdrawal is £60) by putting in a withdrawal request within your account dashboard here.

For more information on how to withdraw, you can view our video guide here: https://youtu.be/PrxUJ_YQe38.

How do I import my eBay listings?

We have an eBay Import Tool to help you. Watch our video guide here: https://youtu.be/vOFTERbzdRY

Please note: If you have variations in your eBay listings, these will not be imported. It will only import standard listings at the moment. We are currently working on being able to import the variations. More updates will be given as and when.

How do I sell an item?

It is surprisingly easy! You can view our video guide here: https://youtu.be/qPQ1wdcJUZw.

Are there any other video guides?

Yes there is! Head over to our YouTube Channel where we have created a dedicated Playlist to help you. You can view it here: https://www.youtube.com/playlist?list=PLbCn4yudQllXtx5Zbne4oIKB-ngrHgBuc.